Refund policy

Last updated 27 September 2026

If Tekton isn't right for you, ask for a refund within 14 days and you'll get your money back in full. No questions asked.

What's covered

• Any purchase, whether Annual, Team or Perpetual, within 14 days of paying.
• An automatic annual renewal, within 14 days of the renewal payment.
• Added seats on a Team plan, within 14 days of adding them.

After 14 days, payments aren't refundable, except where the law where you live gives you a right to one, or where Tekton doesn't work substantially as described and we can't fix it in a reasonable time. Cancelling a subscription stops the next renewal: Tekton keeps working until the end of the year already paid for, and that year isn't refunded.

We encourage you to use the free 30-day trial first: it has every feature, so you can be sure Tekton suits your work before you pay.

How to ask

Paid by card or PayPal: Paddle, our reseller, handles refunds. Use the link in your Paddle receipt email, visit paddle.net, or email us and we'll arrange it. Refunds go back to the card or PayPal account you paid with, usually within 5–10 working days depending on your bank.

Paid by mobile money: email support@example.com with your license key and the email you bought with. We'll refund the full amount to the mobile money number or card you paid with, normally within [5] working days.

What happens to the license

A refunded license is revoked, and Tekton stops working with it at its next license check. The same applies if a payment is charged back or reversed.

Your statutory rights

This policy doesn't affect any rights you have by law. If you're a consumer in the European Union or the United Kingdom, you have 14 days to withdraw from a purchase; this refund policy gives you at least the same.